Odisha Launches ‘Ama Sathi’ WhatsApp Chatbot and ORTPSA Central Monitoring System 2.0

In a landmark step towards citizen-centric governance, the Government of Odisha, in partnership with Meta, today launched ‘Ama Sathi’, a unified WhatsApp chatbot providing access to over 120 government services. The initiative, unveiled by Chief Secretary Manoj Ahuja at Lok Seva Bhavan, aims to make public services more accessible and convenient for over 45 million citizens.

One-Stop Digital Access to Citizen Services
The Ama Sathi chatbot, accessible via WhatsApp number 9437292000, supports both Odia and English, and comes with voice capabilities. Citizens can now avail essential services such as Birth and Income Certificates, Driving and Fertilizer Licenses, National Family Benefits Scheme, land records, police assistance, and education, agriculture, and horticulture services—all through a single platform. The chatbot will expand to cover over 500 services in the coming months.

ORTPSA Central Monitoring System 2.0
Alongside the chatbot, the Chief Secretary launched a dynamic dashboard for the Odisha Right to Public Services Act (ORTPSA) Central Monitoring System, ensuring timely service delivery and accountability.

Government Officials Highlight Benefits
Chief Secretary Manoj Ahuja emphasized the government’s commitment to simplifying public service access and leveraging technology for transparent and inclusive governance. Development Commissioner Anu Garg noted the enhanced accountability enabled by the CMS dashboard. Additional Chief Secretary Surendra Kumar highlighted awareness campaigns via TV, radio, and bus branding to ensure citizens know about the services.

Meta Partnership and Future Plans
Meta India executives, including Arun Srinivas and Ravi Garg, lauded the collaboration, stating that WhatsApp’s reach would make government services more accessible and frictionless for citizens. Executive Director CMGI Vineet Bharadwaj added that by March 2026, all public services in Odisha would be accessible via WhatsApp.

The event concluded with a Vote of Thanks by Debabrata Mallick, Addl. Secretary, GA & PG Department, coordinated by Ansuman Rath and Pinaki Mohanty of CMGI.